Terms and Conditions | countryside

Wedding and Event Terms and Conditions

The customer and florist have entered into a Verbal Agreement when the deposit is paid. This contract is a copy of that binding agreement which details everything that has been discussed with the customer upon booking.

Couples are bound by the terms of this contract. This contract remains between couples and The Countryside Florist. Sharing of this contract is prohibited and will be pursued.

Management reserve the right to amend or enforce this contract at any time before or after the wedding date.

1. Terms:

Payments can be made in cash, cheque or bank transfer. NOTE: Payments CANNOT be made my debit/credit card as of 15th January 2018
A deposit is required to hold the date and also the total price agreed, and for a florist to be available for completing the wedding flowers. The deposit, and all other monies paid is non-refundable, non-transferable and non-exchangeable.
Additional payments/installments can be made in the lead up to the wedding, other than those specified, however it is understood by both parties that ALL monies paid are non-refundable, non-transferable and non-exchangeable, and so the choice to pay in advance is at your own risk.
There are no refunds for cancellations of individual items, or for the order as a whole after the deposit has been paid. Flowers for any items that need to be cancelled will be utilized to upgrade the arrangements purchased (notice of 8 weeks is required to ensure suitable alternative) no refund/no amendment to the total cost will be given.
The customer is responsible for making sure payment is made by the agreed dates. No reminders will be sent by us.
As this is a custom order, both parties understand that if payment is not made in full by the Final Payment Date agreed, then a late payment fee of £100 will be added to the balance, to cover the costs of us having to place a later order with our suppliers. In the event of missed interim payments, we may have to take the decision that the order is no longer required. All money will be forfeited.
If payment is not made 3 weeks before the event then management will have no choice but to take the view that the contract is cancelled and all monies paid are forfeited.
The deposit is deducted from the total agreed cost, and the remaining balance is due depending on the total cost of the order. Details are discussed upon booking.

2. Insurance:

We would strongly recommend that you take out Wedding Insurance for the whole of your day, which will cover you for if you need to cancel or rearrange your wedding, and for if there are any problems with the venue or different suppliers.

3. Rearrangement/Cancellation:

By the couple:

If the date of the wedding is changed, we cannot guarantee that we will be available on the new date, or that prices will be the same, due to seasonality price changes. If we are able to rearrange to the new date, we will require a consultation to discuss the implications the new date may have on the cost of the flowers. An additional fee of £100 will be required, to secure the new date.
If the time of the wedding is changed, we cannot guarantee that a different delivery slot can be allocated, due to the other commitments we may have.
The initial deposit will always be forfeited in the event of a rearranged/cancelled wedding and contract cancellation must be made in writing.
We MUST be informed as soon as is possible of the date change, ideally before it is set, so that we can advise whether or not we are available.
Any date change to a time we are not available, will incur a loss of deposit AND any money paid – we will try to recommend an alternative florist, though we cannot be held accountable for any problems encountered with another company.

By The Countryside Florist
We reserve the right to cancel this contract if at any time we feel that the obligations cannot be met, for example, but not limited to: Fire, natural disaster, tragedy or other emergency; liability is limited to full refund of all monies paid.
We endeavour to never have to cancel a wedding order, however if we feel that there are issues between the customer and ourselves that cannot be rectified, and will cause problems for both parties and jeopardise the wedding flower order, we reserve the right to cancel (issues would include but are not limited to: slanderous comments on social media/in person, aggressive/upsetting behaviour towards staff etc) in this event, monies paid will not be refunded, and legal action may be taken.

4. Additions and Amendments:

Any additions to the original order will be added to your total balance, to be paid by your final payment date.
Once ordered they are non-refundable, non-exchangeable and non-transferable.
An additional 10% deposit is required upfront for additions totalling £100+
If ordered after the final payment date, they must be paid at the time of ordering.
No guarantee can be given that the same flowers will be available on orders made less than 8 weeks prior to the event. Colour and style will match as closely as possible.
Any additions required within 3 weeks of the wedding, will be subject to availability.
Site/venue visits are available subject to our schedule, and will be charged at the time, based on fuel and hourly rate.
Any change to the colours, styles, types of flowers chosen, must be made 8 weeks before the event.
ALL requests for changes or additions must be made by the Bride or Groom, and confirmed via email.

Please Note: The prices agreed for the pieces chosen, are based on the specific flower choices and designs discussed. Any changes or additions to flower types may incur an extra charge, as each flower is priced differently and can have vast differences in costs. Any changes to the sizes of items, for example: if when first discussed, you chose bridal bouquets + table centres of standard sizes, if you want to upgrade these pieces to make them larger/fuller, extra charges will apply.

5. Substitutions:

As fresh flowers and foliage are living products, there are occasions where particular varieties are unavailable or unsuitable due to quality issues. Every effort is made to source the specific flower choice, however sometimes this is out of our control, and quick decisions need to be made by ourselves. We therefore would source similar flowers and foliage that will complement the original specification, and endeavour to keep you informed however we cannot guarantee to do so, as time is precious to make sure your flowers are perfect.

BREXIT – Depending on the outcome of Brexit, the process of ordering and receiving flowers into the Studio will alter. This means that if something arrives of poor quality or is incorrect, usually we are able to have this sorted the very next day. However, this will no longer be the case, however all it means is that you need to trust Rebecca to source flowers which are equally beautiful, but may not be the same as the ones you have chosen. Our above principles still stand that the substitutions will be in keeping with the original agreed colours and style.

6. Nature of products:

It is to be understood and agreed that the nature of fresh flowers means they are susceptible to weather conditions and temperatures of houses/venues. Therefore, once delivered/collected, we are not liable for any flowers wilting or becoming misplaced from an item as this is the natural risk associated with fresh produce.
We make every effort to ensure that only flowers of the freshest quality are used, and they are constructed in such a way to minimise the risk of misplacement.
Once delivered it is essential that the recipient keeps flowers as cool as possible and out of direct sunlight, to help this.
We must be notified upon delivery or collection of the flowers, of any issues there may be, to allow us to rectify and problems.

6b - Vases:

We would advise the purchase of vases for at the wedding venue for the bridal bouquets to be placed in water as soon as they are no longer needed for the day.
These can be purchased/hired from us at an additional cost.
We advise the use of vases as they would help decorate the venue and increase the life of the flowers.

7. Rental:

You have been charged a nominal fee for the hire of different items for your wedding (if applicable). This is for the hire on the day only, and does not cover fpr any damage or loss of items.
In the event that an additional security deposit has not been requested by us, this is under the agreement that any items returned in poor condition, or not returned, will be invoiced at the price it would be to replace said items, which is listed in your contract agreement with us.
Your wedding deposit secures the hire of the chosen items for your wedding date, and any decision to change these items (for example changing a silver vase to a clear vase) cannot be guaranteed, and will incur an extra cost, as those items have been reserved for you or purchased specifically for your wedding.
A minimum of 8 weeks notice is required for change of item hire.

8.Photographs:

Management will take photographs of the work created for use on social media, website, portfolio etc. We will also contact your photographer and request the use of their photographs from your day on our platforms. Any concerns regarding this need to be made in writing before the event take place to avoid any problems.

9. Additional Discussions:

We are always happy to chat with you about your flowers, to make sure that you have the best possible wedding flower experience, and so that the flowers for your day are just as you imagine them to be! After your initial in depth consultation, it isn't mandatory to have a follow up consultation, as long as you are happy.
If you would like to speak with us, email is the best form of contact, as we can easily read and interpret your query.
If you would like to see us for a face to face consultation (which we always enjoy!!) then an appointment must be made using the online booking platform, which was used to make your initial appointment. To book, you need to select the “Catch up” option. These appointments are limited, and so it is advisable to book at least 3 weeks in advance. If a suitable “catch up” appointment cannot be made, then email/phone will be the alternative
Sunday appointments are unavailable.

10. Delivery

If applicable, you have been charged a fee for the delivery of your flowers. This fee has been calculated depending on the number of locations to be delivered to, and the time and staff it will take to complete these deliveries.
If you need to add on an extra location for delivery, there will be an extra charge for this, and it cannot be guaranteed due to other commitments.
Reducing the addresses for delivery will not reduce the delivery fee once the booking has been made.
All delivery times given are estimates only. We cannot be held responsible for traffic delays or accidents. Please allow some leeway to our estimated times.

11. Flowers for use by other suppliers (inc. cake, hair, events etc)

Your order listed in this document is your order in it’s entirety. If specifics for cake flowers or hair flowers etc have not been listed, then they are not included in the price and must be added on and paid for in addition to the total cost.
ALL flowers ordered for a third party supplier must be either collected from the studio before the wedding (at a time suitable for us, and for the longevity of the flowers) or delivered with the rest of the flowers to one of the specified addresses.
- NO additional or specifically timed deliveries will be made to aid any other supplier. It is their responsibility to ensure that they have the flowers they need to complete their part of their agreement with yourself.
It is the responsibility of the other supplier to inform you or us as to how many of each flower they require for their part in your wedding. They are the experts in their field, and we do not want to be responsible for not providing the correct amount.
- We are more than happy to provide them with a list of the different flowers you have chosen for your wedding, for them to then research on Google and the like. You are also provided with that information on the Order Details as listed above.
- We MUST be made aware of the additions of flowers for other suppliers, no later than 6 weeks before the wedding date.
Any flowers ordered for cake, events company or hair use are provided simply as cut stems in brown paper.
We are not responsible for poor care and storage of the flowers.
- Cake flowers – we do not arrange flowers on a cake, as it is not our cake to work on. We are not hygiene rated, and we are not the cake experts. We advise speaking with your cake designer in advance, and asking them what their policy is with fresh flowers, and check that they are willing to prepare and arrange them onto the cake themselves. If they are not happy to do this, then we would advise asking them about handmade sugar flowers instead.
- Hair flowers – we recommend that these are placed into the hair on the morning of the wedding. We are usually delivering to you no later than 1.5 hours prior to the ceremony, so this usually means the hairdresser will be with you. If they aren’t going to still be with you when I arrive, you are more than welcome to collect the flowers from us the night before, to be stored in water overnight.
  - We would usually recommend simple flowers for in the hair such as gypsophelia and waxflower, as they are hardy and do not require wiring.
  - Where other flowers such as spray rose buds or lisianthus are required for hair, these can be individually wired to be placed into the hair, but we will need to be notified of this upon ordering, and the cost of the wiring time will be factored in to the charge.
  - Wired flowers cannot be collected the day before due to being out of water.
- Events company flowers – if you have organised an events/decor company to provide different elements for your day which may include flowers, these are not arranged by us, and are provided as simple cut stems to be stored in water and collected from the Studio.
We cannot be held responsible for the standard of work and design completed by a third party, using our flowers to create their own designs.

Our PROMISE to you:

The Countryside Florist promise to create the pieces ordered to our highest possible standard, and to deliver the pieces to the agreed locations at the agreed times (where delivery is required). We promise to always keep in mind the integrity of the theme and style of the event, and ensure that products are always put together with care and skill.